How to Fix Your WiFi and Fibre Issues
Experiencing slow or unstable internet? Don’t worry, you’re not alone. Most WiFi and fibre problems stem from internal network issues. In this blog, we’ll guide you through troubleshooting common problems and show you when it’s time to call in the professionals:
- "Have you tried turning it off and then on again?": Jokes aside, sometimes, all it takes is a quick reboot to refresh your connection. Unstable power or power fluctuations can cause devices to stall, so a restart might just do the trick.
- Optimize Router Placement: We know your router isn't exactly a key interior design feature, but if you want a strong connection you'll need to keep your router in a central, open location to ensure maximum coverage.Check out our blog post here.
- Check Cables and Connections: We know that many homes' cable set up probably resemble the spaghetti monster. By making sure your cables are neat and not loose, you'll clear out a fire hazard get a healthier connection.
- Reduce Network Congestion: Too many devices connected to your network can slow things down. Disconnect devices you’re not using or upgrade your plan to accommodate higher usage (or change your password regularly so your neighbour Tim doesn't keep sneaking on).
- Update Firmware and Software: Outdated firmware can cause performance issues. Log in to your router’s admin page and check for updates.
- Know When to Call for Help: If you’ve tried the above steps and still experience issues, it might be time for a professional checkup (before a device gets thrown out the window). Our team can help diagnose and resolve complex internal network problems in no time! Send us a WhatsApp and we'll get you sorted.
Did you Know? We have a portal!
Managing your connection is easier than ever. With our customer portal, you can:
- View your data usage in real-time.
- Check your billing history.
- Log support tickets and track their progress.
Accessing the portal is simple. Visit your customer portal and log in with your credentials. If you’ve forgotten your login details, our support team is here to help.
Side note: You can also do a speed test and see your live bandwidth usage on our portal, so you can see exactly what's happening:
